Privacy Policy

Effective Date: 1/7/2025

At Lumenoid, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our site, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you make a purchase.

  • Account Information: If you create an account, we store your login details and preferences.

  • Technical Information: IP address, browser type, device information, and cookies to improve your browsing experience.

  • Usage Data: Pages you visit, time spent on our site, and actions taken (such as adding products to cart).

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your purchase, inquiries, or support requests.

  • To send promotional emails, offers, or updates (you can opt out anytime).

  • To improve our website, products, and customer experience.

  • To prevent fraudulent activities and ensure security.

3. Sharing of Information

We respect your privacy and do not sell your personal information. However, we may share data with trusted third parties only when necessary, such as:

  • Payment processors (for secure transactions).

  • Shipping and delivery partners.

  • Service providers that help us operate our website.

  • Legal authorities if required by law.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and cart items.

  • Analyze website traffic and performance.

  • Deliver personalized ads and marketing.
    You can disable cookies through your browser, but some features may not function properly.

5. Data Security

We use secure encryption and industry-standard measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.

  • Opt out of marketing communications.

  • Request a copy of the data we hold about you.
    To exercise your rights, please contact us at [your email address].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: contact@lumenoidcare.com
📍 Address: 123 Nile Street , Cairo , Egypt